Privacy Policy

Who we are

This website is operated by Elohim Tours & Travel, a travel company based in Nakuru, Kenya. In this policy “we”, “us” and “our” refer to Elohim Tours & Travel.

We handle personal information in line with Kenya’s Data Protection Act, 2019. If you have any questions about this policy or your information, email info@elohimtravels.com.

What we collect

We only collect personal information that you choose to give us. When you send an enquiry through our safari planning form we receive:

• your name and email address
• your phone or WhatsApp number and country of residence, if you provide them
• details of the trip you are interested in, such as dates, number of travellers, preferences and budget
• anything else you choose to write in the form, such as children’s ages or special requests

If you contact us by email, phone or WhatsApp, we receive the information you share in that conversation.

This website does not use analytics, advertising or tracking cookies. If you choose a language, your browser remembers that choice on your own device (in local storage) so we can show the site in your language next time. It is not sent to us.

If you use the safari planner or the “Find your safari” quiz, your trip choices (such as dates, number of travellers and budget, but never your name, contact details or messages) are kept in that browser tab until you close it, so you do not lose your place. They are only sent to us if you submit the form.

How we use it

We use your information to reply to your enquiry, to plan and quote for your journey, and, if you book, to arrange and operate your trip. We do not sell your information, and we do not use it for marketing unless you ask us to.

Who we share it with

• Enquiry form delivery. Form submissions are passed through a third-party form service so that they reach our email inbox. That service processes the data on our behalf.
• Trip suppliers. If you go on to book, we share the details needed to arrange your trip, such as names and dates, with accommodation and transport providers.
• Messaging services. If you contact us on WhatsApp, your messages are handled under WhatsApp’s own privacy policy.
• Automatic translation. If you choose one of the “other languages” in our language menu, the page opens in Google Translate, which receives the page address and processes it under Google’s own privacy policy. Nothing is sent to Google unless you choose this option.
• Images. Some photographs on this site are served by Unsplash’s image service, which receives standard technical information such as your IP address when your browser loads them.

Some of these services may process data outside Kenya. Where that happens, we rely on the safeguards those providers offer.

How long we keep it

We keep enquiry information only for as long as we need it to respond to you and plan your journey, and for any longer period required by law.

Your rights

Under the Data Protection Act, 2019 you have the right to be informed about how your information is used, to access the information we hold about you, to ask us to correct or delete it, and to object to its processing. To use any of these rights, email info@elohimtravels.com.

If you are unhappy with how we have handled your information, you can complain to the Office of the Data Protection Commissioner in Kenya.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.